Freelance Beam Refund Policy

This page provides all the necessary information about requesting refund at Freelance Beam writing platform. To see the remaining rules and regulations regarding the website’s operations, please visit our Terms & Conditions page.

Definitions

In this Policy:

“Website”: means www.freelancebeam.com.

"Company," "We," "Our": means Website, as well as the underlying legal entity and the owner of the website, specifically Freelance Beam, SLU, registered at Carrer de la Covanella, num. 3, Edifici Buners, Bloc 6, 1R PIS Ordino.

"Order", “Content”: the written text created by a registered Vendor on the Website, which might be an article, website content, academic paper, press release, or any other document purchased and paid for by the Customer.

“Customer,” "Client," "You," and "Yours" refers to the Customer who places an order with the Company and has it fulfilled.

Requesting a refund

The Customer will provide the Company with specific order instructions and verify that all Order details are valid. The Company will collaborate closely with the Customer. The Customer will take reasonable steps to ensure that the Product achieves the level of success that a competent firm would expect.

Our primary goal is to provide 100% client satisfaction. If you are unhappy with the services given, we will return your money if the reasons are real and can be proven following an investigation.

If the Customer is unhappy with the Content they got, the Company will make an unlimited number of changes within 14 days of receiving the Order until the Customer's requirements are met. The Customer's dissatisfaction with the Content's objective quality for any subjective reason is not grounds for a refund.

Before accepting the Content they ordered, the Customer must justify all of the requirements to claim the right to a refund. Once the Client has accepted their order, the Company is not required to entertain any future refund requests.

Conditions for issuing a refund

A refund request must be submitted in writing, either by e-mail or through the Customer Admin Panel, within seven days after the Product's delivery to be considered by the Company. The Company will have to send the Order in question to the Quality Assurance team after receiving the request in order to check that the work is really qualified for a refund.

After the above-mentioned date has passed, the Company will not consider a refund request. All reimbursements are given in line with these terms or at the discretion of the Company.

The Company will offer a refund using the same payment method as was used to place the Order.

The Client loses all rights to the Content they received after receiving a refund, as it becomes the Company's intellectual property.

If the Content is delivered late, the price will be adjusted using a new deadline, unless the Product price is dependent on a specific delivery option. The price difference between the ordered and final deadline will be refunded. The Company will not be held liable or recognize a refund claim in any other scenario not listed on this page.

This Refund Policy has been updated on: 06/17/2022